Gendrot Web Solutions and Computer Repair 01205 365114 | 07883 283985

Terms and Conditions Policy

Welcome, if you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with site privacy policy govern Gendrot Web Solutions relationship with you in relation to this website. This policy was last updated on 22nd July 2015.

General Terms

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Gendrot Web Solutions does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • These conditions will be subject to the laws of England and Wales.

Accepted Methods of Payment

  • We currently except payment by Cash (in-store only), Paypal, Cheque (at managements approval) or BACs Transfer. If you would like to pay by Cheque or BACS please contact us first so that we can send you payment instructions.

Delivery Information

  • All orders are usually shipped within 3 to 5 days either by first class mail or by Courier, please note that it may take longer in certain instances for your item(s) to arrive.
  • Please inspect the goods upon arrival or collection and contact us within 14 days if there is a problem.

Back Orders

  • Some products on our website can be back-ordered if they are not currently in stock.
  • The process can take from 3 to 10 working days. Once a request for a back-ordered item has been purchased we will process your order and request the item from our suppliers. We will endeavour to keep you informed of the progress of your order as it is receive and dispatched to you.

Refunds, Returns and Exchanges Policy

In the unlikely event of a problem the buyer will be responsible to pay the postage to return the item, however before doing so a request to return and item must be made.

When the item arrives back to us we will perform an inspection before arranging a replacement, we will keep you informed during this process as needed. If, after 14 days, a replacement cannot be sent for whatever reason, a full refund for the item will be given.

Please note that we cannot accept any returned item if:

  • It has been physically damaged by the buyer.
  • It is outside of the purchase date by 14 days or the warranty period (if applicable) has expired.
  • If prior agreement has not been received.

Instructions for return

  1. Please email returns[at]gendrot-web-solutions.co.uk or call 01205 365114 to request a refund.
  2. You can post or deliver in person items to be returned item to:
    • Gendrot Web Solutions & Computer Repair, 7 Horncastle Road, Boston Lincolnshire, PE21 9BN.
  3. Please include in your package a signed letter stating the reason for your return and the original receipt. Please return the item in the original packaging.